Delete your account

In the app

1. Open the Profile tab.
2. Tap Account information.
3. Tap Delete my account, then confirm with Delete everything.

Your account is deleted straight away. Tours you already paid for are lost: creating a new account with the same address will not bring them back.

Without the app

Write to contact@wearelocalist.com from the email address of your account, with the subject “Account deletion”. We delete it and answer you within a month.

What is deleted, what is kept

Deleting your account erases your account, your progress, your reviews, your notifications and the photos of your reports. The rest is kept for the periods below, as set out in our privacy policy:

• Your account, progress, reviews and notifications: as long as your account exists. You can delete it at any time from the app.
• Your purchases: 10 years, as the law requires for accounting records, even after your account is deleted.
• Reports made during a tour: the photo is deleted with your account; the comment is kept for 3 years.
• Messages and the waiting list: 3 years after our last exchange.
• Our contact list (email, first name and language of each account): 3 years after our last exchange, even after your account is deleted.
• Audience measurement: 12 months. Crash reports: a limited period set by Sentry.

To have only some of your data deleted while keeping your account, write to us at the same address.