Terms and conditions

1. What Localist offers

Localist offers food and culture walks in Paris, to follow on your own with the app, without a guide. A tour includes a route, audio and written content about each stop, and tastings at partner shops, included in the price.

The details of a tour (stops, tastings, length, opening hours, allergens) are shown in the app before you buy it.

2. Your account

• You need a free account to buy and follow a tour. You agree to give accurate information and to keep your password to yourself.
• You can delete your account at any time from the app. Tours you have already bought are not refunded.
• We may suspend an account used fraudulently or against these terms, after letting you know.

3. Prices and payment

• Prices are shown in euros, all taxes included, in the app. The price shown when you pay is the price charged.
• A tour is bought for a given number of participants. A group price may apply from two participants.
• You pay by card, through our provider Stripe. The payment is taken straight away. We never see your card details.
• After paying, you receive a confirmation email summing up your purchase, and a receipt from Stripe.

4. A booked date

• A tour is booked for a date you choose when you buy it. You follow it on that day, within the hours shown in the app.
• You can change the date once, free of charge, from the app, within the time limit shown there.
• A tour not followed on the booked date is lost and not refunded.

5. No right of withdrawal

A tour is a leisure activity provided on a set date. Under article L221-28, 12° of the French Consumer Code, it therefore carries no right of withdrawal: once paid, it cannot be cancelled or refunded, except in the cases set out in section 6.

6. If we cannot run the tour

If a tour cannot take place on the booked date because of us (a closure, an unexpected event), we offer you another date or, if none suits you, a full refund.

A partner shop may occasionally be closed, or a product may run out. We then do our best to offer an equivalent tasting.

7. During the tour

• You follow the tour on your own and at your own risk: respect traffic rules, the places you walk through and the rules of partner shops.
• Tastings are prepared and served by our partners. Known allergens are shown in the app; if you have an allergy, tell the shop before tasting.
• Alcoholic drinks are only served to adults. A minor takes part under the responsibility of the adult with them.

8. Using the app

• Buying a tour gives you a personal, non-commercial right to use its content. It may not be copied, shared or resold.
• Reviews you post are checked before they appear, with your first name, on the tour page. We may turn down a review that is abusive, off topic or unlawful.
• We do our best to keep the app running at all times, but cannot guarantee it: maintenance or an outage may interrupt it.

9. Your data

We handle your personal data as described in our privacy policy.

10. Complaints and mediation

For any complaint, write to us at contact@wearelocalist.com: we answer within a month.

If our answer does not satisfy you, you can refer the matter free of charge to our consumer mediator: [à compléter], [à compléter], [à compléter].

11. Governing law

These terms are governed by French law. If you live in another European Union country, you keep the protection its law gives you. Any dispute goes before the courts the law designates.

12. Changes to these terms

We may update these terms. The version that applies to a purchase is the one in force on the day of payment.